Returns & Exchanges
At Blue Tokai Coffee Roasters, we strive to ensure every brew meets your expectations, but please note that due to the perishable nature of roasted coffee, we can only accept returns on equipment and merchandise. If your order is damaged or incorrect upon arrival, please contact our support team within 48 hours of delivery for a prompt resolution.
Initiate Request
Email our customer support team at [email protected] with your order ID and photos of the damaged or incorrect items.
Verification
Our quality assurance team will review your request within 24-48 hours to confirm the eligibility of the return or exchange based on our policy.
Pickup and Packaging
Once approved, ensure the item is in its original packaging and unused; we will arrange a reverse pickup from your delivery address at no extra cost.
Refund or Replacement
After the item reaches our warehouse and passes inspection, we will initiate a full refund to your original payment method or dispatch a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing